The right tools, the right people, and a promise we keep
When water, mould, fire, or smoke damage hits your home, you need more than a fast truck. You need a local team that treats your home like their own, brings the best equipment in the country, and guarantees the work from start to finish. That is what 20+ years of hands-on experience and CAD $5B+ in completed work have taught us.
24/7 Remedial Services is a locally owned emergency mitigation and remediation company serving homeowners, property managers, and businesses across Kingston, Ottawa, and the full Eastern Ontario corridor. We do not pretend to be a big national brand, and we do not route your emergency through a distant call centre. When you call us, you talk to a real person who knows the area, knows the trade, and knows how stressful this moment is for you.
Our team brings more than 20 years of hands-on experience across remediation, environmental mitigation, high-complexity projects, and troubleshooting. We are IICRC WRT certified for water damage restoration, IICRC FSRT certified for fire and smoke restoration, subrogation certified for insurance documentation and claim support, PMII Certified Mold Remediators (CMR), and members of NAMRI — the National Association of Mold Remediators and Inspectors.
But what really sets us apart is the combination of people and gear. We have invested in advanced equipment — including specialized technology we are currently the only team in Canada using — that lets us dry, clean, and clear structures faster and with less demolition. That means you get back to normal sooner, with less of your home torn apart and less of your life turned upside down.
We also believe you should stay in control. We work directly for you, not your insurance company. We provide complete documentation, itemized scopes, and adjuster-ready logs so your claim is supported properly — but the decisions about your home stay yours.
Years of remediation, environmental mitigation & structural experience
Completed project value across our team's careers
WRT, FSRT, subrogation certified, PMII CMR, and NAMRI members
Emergency intake — every day of the year
Real benefits, not corporate buzzwords
Exclusive gear, unmatched speed
We invest in advanced drying and remediation equipment — including specialized technology we are currently the only team in Canada using. That means we can dry and clear structures significantly faster, with less demolition and less disruption to your home.
Fast, local, and well-trained
Our crew is expertly trained, moves quickly when an emergency hits, and treats your home with genuine care. You are not a job number — you are a neighbour who needs help right now.
Designed for the least disruption
We build our mitigation process around your life. Wherever possible, we contain the affected area, protect your belongings, and get you back to normal sooner — so the emergency does not take over your entire home.
Our service guarantee
We stand behind our work 100%. From the first call to the final clearance, we guarantee our service and remain accountable to you at every step.
Local accountability vs. large-chain overhead
Most large national restoration brands route your emergency through a regional call centre, dispatch it to whichever sub-contractor is available, and rely on standard equipment. That model creates real gaps — slower drying, more demolition, and a stranger in your home. Below is exactly how we are structured differently.
Typical large chain
Large chains route your emergency to whichever crew is available.
24/7 Remedial Services
Direct line to a locally dispatched crew chief who owns your project end-to-end and knows your name.
Typical large chain
Standard equipment means longer drying times and more demolition.
24/7 Remedial Services
Advanced — and in some cases exclusive — gear that dries structures faster and saves more of your home.
Typical large chain
Documentation arrives days later, often missing what adjusters need.
24/7 Remedial Services
Itemized scope and daily psychrometric logs delivered to your adjuster in real time, so your claim keeps moving.
Typical large chain
Mould or sewage work is sometimes subcontracted to a third party without proper certification.
24/7 Remedial Services
Containment, HEPA filtration, and antimicrobial protocols handled in-house by PMII Certified Mold Remediators, with IICRC-trained water and fire/smoke restoration support when the loss requires it.
IICRC WRT/FSRT. Subrogation certified. PMII CMR. NAMRI members.
Our team holds IICRC Water Damage Restoration Technician (WRT) certification, IICRC Fire and Smoke Restoration Technician (FSRT) certification, subrogation certification, PMII Certified Mold Remediator (CMR) credentials, and membership in the National Association of Mold Remediators and Inspectors (NAMRI). Categorizing a water loss correctly, containing mould without cross-contaminating clean areas, neutralizing acidic smoke residues before they etch into finishes, and documenting evidence to carrier expectations — these are not optional steps. They are the baseline.
Combined with 20+ years of remediation, environmental mitigation, and high-complexity project experience — plus CAD $5B+ in completed project value — your home gets the right protocol from the start, and more of your belongings are saved rather than replaced.
- IICRC WRT Certified — Water Damage Restoration Technician
- IICRC FSRT Certified — Fire and Smoke Restoration Technician
- Subrogation certified for insurance claim documentation and recovery support
- PMII Certified Mold Remediator (CMR) — Professional Mold Inspection Institute
- NAMRI Member — National Association of Mold Remediators and Inspectors
- Asbestos Abatement — Type 1 & Type 2 (Ontario Regulation 278/05)
- 20+ years of remediation, construction, and structural work experience
- CAD $5B+ in completed remediation, construction, and structural projects
- Itemized, insurance-ready scoping & documentation
Local crews. Regional coverage. One phone call.
Our trucks dispatch from Kingston and Ottawa and serve the full Eastern Ontario corridor. Every community on the list below sees the same protocol, the same advanced equipment, and credentialed IICRC WRT/FSRT and PMII CMR crew leads.
What you get on the first call
- A live coordinator who triages your loss in plain language
- An honest ETA based on actual crew location
- A written scope and free on-site assessment
- Direct communication with your insurance adjuster from day one
- A single project lead from start to final clearance
- A 100% service guarantee on our work
Frequently asked questions
What makes you different from a large national chain?
Two things — accountability and care. With a large chain, your loss is often routed through a regional dispatch centre to whichever sub-crew is closest. With us, the same local lead who scopes your loss on day one is still on file when the job signs off. We answer to you, not a corporate playbook.
Do you really have equipment other companies don't use?
Yes. We have invested in specialized drying and remediation technology that we are currently the only team in Canada using. It allows us to reach moisture and contamination faster, with less disruption and less demolition than conventional approaches.
Do you only respond to insurance claims, or also private-pay work?
Both. Most of our work is insurance-funded, but we regularly handle private mitigation projects — un-insured losses, landlord-funded basement issues, mould investigations for real-estate transactions, and post-renovation moisture problems. The protocol and the standard of work are identical.
Can you respond to a loss outside business hours?
Yes — that is the entire point of being a 24/7 service. Inquiries submitted overnight, on weekends, and on statutory holidays are monitored, triaged, and dispatched immediately. Crews are deployed within the hour for Kingston and Ottawa and as quickly as travel allows for surrounding communities.
How do you keep disruption to a minimum?
We contain the affected area, protect your belongings, and use advanced drying technology to speed up the process. Our goal is to resolve the problem while keeping the rest of your home as normal as possible.
What is your service guarantee?
We stand behind our work 100%. From the first call to the final clearance, we guarantee our service and remain accountable to you. If something is not right, we make it right.
One call. One local team. Restored faster.
Contact us — Available 24/7/365. Crews are actively dispatched across Ottawa, the National Capital Region, and Eastern Ontario.