The standard property owners and insurance adjusters expect
Restoration is a high-stakes, time-sensitive trade. Here is exactly what 20+ years of IICRC-certified field and construction experience in Eastern Ontario brings to the worst day of your year.
When a pipe bursts at 2 a.m., when a kitchen fire fills a home with soot, or when a roof leak quietly turns into a hidden mould problem, the choice of restoration company has consequences that last months. The wrong choice means missed documentation, delayed insurance approvals, drywall removed that didn't need to be, materials thrown out that could have been saved, and a project that drags on long after the property should have been restored to pre-loss condition.
24/7 Remedial Services was built specifically to remove those failure points. We are locally owned, IICRC-certified, and assembled from senior technicians who spent more than two decades inside national franchises before deciding to do the work better — closer to the property owner, closer to the adjuster, and with the discipline that comes from being personally accountable for every loss we touch.
The six pillars below are what consistently separate us from the alternatives across Kingston, Napanee, Brockville, Gananoque, Picton, Smiths Falls, Prescott, Perth, Carleton Place, and surrounding communities — and they are the reason both homeowners and insurance professionals call us when the timeline and the paperwork matter most.
Years of field and construction experience
IICRC certifications (WRT · FSRT · AMRT · Subrogation)
Emergency intake — every day of the year
Communities served across Eastern Ontario
What 20+ years of disciplined field and construction experience actually looks like
Real 24/7/365 dispatch
Inquiries are monitored every hour of every day — overnight, weekends, statutory holidays, and storm events. Crews mobilize within the hour for Kingston and as quickly as travel allows for surrounding communities.
IICRC-aligned protocols, every job
Water losses follow IICRC S500. Mould remediation follows S520. Fire and smoke restoration follows S700. Subrogation evidence is documented to carrier standards. These are not optional add-ons — they are the baseline on every project.
Insurance-ready documentation
Daily psychrometric logs, timestamped photographs, line-item Xactimate scopes, and complete content inventories are delivered directly to your adjuster. Faster approvals, fewer call-backs, cleaner closeouts.
Mitigation through reconstruction
One team carries your project from initial extraction or board-up through final paint, flooring, and trim. No subcontractor hand-offs in the critical 72-hour window where most claim disputes begin.
Locally owned and accountable
Decisions are made by people who live in the communities we serve — Kingston, Napanee, Bath, Amherstview, and the surrounding region. No franchise call centre between you and the crew chief working your loss.
Built for Eastern Ontario
Our protocols are calibrated to the realities of this region — freeze-thaw water losses, century-home plumbing, ice-dam intrusions, lake-effect humidity, and the slower carrier response times rural properties often face.
Local accountability vs. franchise overhead
Most national restoration brands operate through a franchise model — your emergency is routed through a regional call centre, dispatched to whichever sub-contractor is available, and handed off again when reconstruction begins. That model creates real gaps. Below is exactly how we are structured differently.
Typical franchise
Franchise call centre routes your emergency to whichever crew is available.
24/7 Remedial Services
Direct line to a locally dispatched crew chief who owns your project end-to-end.
Typical franchise
Documentation arrives days later, often missing the photographs and logs adjusters need.
24/7 Remedial Services
Xactimate scope and daily psychrometric logs delivered to your adjuster in real time.
Typical franchise
Mitigation crew leaves, reconstruction is bid out separately, weeks pass between phases.
24/7 Remedial Services
One accountable team carries the loss from extraction through final reconstruction.
Typical franchise
Mould or sewage work is sometimes subcontracted to a third party without full IICRC alignment.
24/7 Remedial Services
Containment, HEPA filtration, and antimicrobial protocols handled in-house under IICRC S520.
IICRC-aligned from first response to final invoice
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets the technical standards Canadian insurers rely on when reviewing a claim. Categorizing a water loss correctly under S500, containing mould without cross-contaminating clean areas under S520, neutralizing acidic smoke residues before they etch into finishes under S700, and documenting subrogation evidence to carrier expectations — these are not optional steps. They are the baseline.
Every lead technician on our team carries the certifications below, and every project is scoped, executed, and closed out against the matching standard. That is what allows your adjuster to approve a scope on the first review instead of the third — and what allows your contents, hardwood, drywall, and cabinetry to be saved more often than replaced.
- IICRC WRT — Water Damage Restoration
- IICRC FSRT — Fire & Smoke Restoration
- IICRC AMRT — Applied Microbial (Mould) Remediation
- IICRC Subrogation & Insurance Claims
- Xactimate-aligned scoping & insurance documentation
Local crews. Regional coverage. One phone call.
Our trucks dispatch from Kingston and serve the full Eastern Ontario corridor — from the 401 down to the St. Lawrence shoreline, across Frontenac, Lennox & Addington, Leeds & Grenville, Hastings, and Prince Edward counties. Every community on the list below sees the same protocol, the same equipment, and the same IICRC-certified crew leads.
What you get on the first call
- A live coordinator who triages your loss in plain language
- An honest ETA based on actual crew location
- A written scope and free on-site assessment
- Direct communication with your insurance adjuster from day one
- A single project lead from extraction through final paint
Frequently asked questions
What makes you different from a national franchise?
Two things — accountability and continuity. With a franchise, your loss is often routed through a regional dispatch centre to whichever sub-crew is closest, then handed off again for reconstruction. With us, the same lead technician who scopes the loss on day one is still on file when reconstruction signs off. That continuity is what makes claims close cleanly and property owners actually feel taken care of during the worst week of their year.
Do you only respond to insurance claims, or also private-pay work?
Both. Most of our work is insurance-funded, but we regularly handle private mitigation projects — un-insured losses, landlord-funded basement issues, mould investigations for real-estate transactions, and post-renovation moisture problems. The protocol and the standard of work are identical.
Can you respond to a loss outside business hours?
Yes — that is the entire point of being a 24/7 service. Inquiries submitted overnight, on weekends, and on statutory holidays are monitored, triaged, and dispatched immediately. Crews are deployed within the hour for Kingston and as quickly as travel allows for surrounding communities.
Will my insurance premium go up if I file a claim?
That is a question only your insurance broker can answer accurately, since it depends on your policy, history, and carrier. What we can say is that delaying mitigation to avoid filing usually increases the eventual cost of the loss dramatically — and many policies actually require you to mitigate promptly. We're happy to coordinate directly with your broker or adjuster before any work begins.
One call. One team. Restored faster.
Contact us — Available 24/7/365. Crews are actively dispatched across Kingston and Eastern Ontario.