Terms of Service

These Terms of Service ("Terms") govern your access to and use of 247remedialservices.ca (the "Site") and any restoration, mitigation, board-up, or related services ("Services") provided by 24/7 Remedial Services ("we," "us," "our"). By using the Site or engaging us for work, you agree to these Terms. If you do not agree, please do not use the Site or our Services.

1. Use of the Site

Content on the Site — including service descriptions, IICRC protocol summaries, FAQs, blog articles, and pricing references — is provided for general informational purposes only. It does not constitute professional, legal, engineering, or insurance advice, and should not be relied on as a substitute for an on-site assessment by a qualified technician. We may update or remove content at any time without notice.

You agree not to use the Site to: (a) post or transmit unlawful, harmful, or infringing content; (b) attempt to gain unauthorized access to any part of the Site or its underlying systems; (c) interfere with the operation of the Site through automated tools, scraping, or denial-of-service activity; or (d) misrepresent your identity or affiliation when submitting forms or requesting service.

2. Engagement of Services

Service performance is governed by the written work authorization signed at the project site, together with the project scope documented in Xactimate or an equivalent estimating platform. The work authorization is the controlling document; in the event of conflict between marketing content on the Site and the signed authorization, the authorization prevails.

Emergency response times advertised on the Site reflect typical performance under normal conditions across our Eastern Ontario service area. Severe weather, multi-loss events, road closures, and remote site access may extend response times. We commit to keeping you informed of the realistic ETA at the time of dispatch.

3. Estimates and scope changes

Initial estimates are based on visible conditions at the time of inspection. Hidden damage discovered during demolition or drying — additional saturated materials, undisclosed mould, asbestos-containing material requiring abatement, or structural concerns — will be documented with photographs and added to a written change order before work proceeds.

4. Payment

Unless otherwise agreed in writing, the property owner is ultimately responsible for payment of services rendered, regardless of insurance coverage status. We bill insurance carriers directly when a valid claim and signed direction-to-pay are in place. Deductibles, depreciation holdback (recoverable upon completion), and any non-covered scope items remain the property owner's responsibility.

Invoices are due within 30 days of issue unless the carrier's payment schedule dictates otherwise. Overdue balances may be subject to interest at the rate permitted by Ontario law, and we reserve the right to register a construction lien for unpaid amounts in accordance with the Construction Act (Ontario).

5. Warranty

We warrant our workmanship for one year from the date of completion against defects arising from the work we performed, subject to the terms of the work authorization. The warranty does not cover damage caused by subsequent water events, occupant misuse, building system failures outside our scope, or work performed by other contractors. Manufacturer warranties on installed materials pass through to the property owner.

6. Intellectual property

All content on the Site — text, photographs, graphics, logos, and the overall design — is owned by or licensed to 24/7 Remedial Services and is protected by Canadian and international copyright and trademark law. You may view and print pages for personal, non-commercial reference. Any other use, including reproduction on a competitor's site or in commercial materials, requires our prior written consent.

7. Third-party links

The Site may link to insurance carriers, regulatory bodies, IICRC standards documents, or other third-party resources. We provide these links as a convenience and do not endorse, control, or accept responsibility for the content of external sites.

8. Disclaimer of warranties

The Site is provided "as is" and "as available." We make no warranty that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. To the maximum extent permitted by law, we disclaim all implied warranties relating to the Site, including merchantability, fitness for a particular purpose, and non-infringement. This disclaimer applies to the Site only; warranties on Services rendered are governed by Section 5 and the signed work authorization.

9. Limitation of liability

To the fullest extent permitted by law, 24/7 Remedial Services, its officers, employees, and subcontractors are not liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, business interruption, or loss of data — arising from your use of the Site. Liability for damages arising from Services rendered is limited to the amounts and terms set out in the signed work authorization.

10. Indemnification

You agree to indemnify and hold harmless 24/7 Remedial Services from any third-party claims arising out of your misuse of the Site or your breach of these Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising from these Terms or the use of the Site will be submitted to the exclusive jurisdiction of the courts of Ontario sitting in Frontenac County.

12. Changes to these Terms

We may revise these Terms from time to time. The "Last updated" date at the top of the page indicates the most recent revision. Continued use of the Site after a revision is posted constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms can be submitted through our contact form.