When disaster strikes, we're ready to respond.

Ottawa is our primary service region — home to 95%+ of our active client base — so crews are staged across the National Capital Region 24/7/365. Standard on-site response is under 90 minutes to the Ottawa core (Centretown, Glebe, Westboro, Alta Vista, Sandy Hill) and under 2 hours to Kanata, Nepean, Barrhaven, Orleans, Gloucester, Stittsville, and Manotick. Overnight, weekend, and statutory-holiday response windows are the same — dispatch never closes.

A complete Ottawa basement restoration covers Category 1/2/3 water extraction, IICRC S500-aligned structural drying with LGR dehumidifiers and axial air movers, moisture mapping with thermal imaging and penetrating meters, controlled removal of non-salvageable drywall, insulation, and subfloor, antimicrobial treatment, HEPA-negative-air containment where mould is present, and full reconstruction — framing, drywall, paint, trim, flooring, and final cleaning — under one accountable project lead. Every step is documented in a detailed itemized scope (Xactimate-format breakdown on request) format for your insurer.

Century homes in the Glebe, Sandy Hill, and Old Ottawa South frequently carry creosote, phenolic, tobacco, pet, or musty organic odor loads absorbed into framing, subfloor, and masonry. Our odor encapsulation protocol combines HEPA-negative-air containment, mechanical substrate prep, dual-coat shellac primer vapor encapsulation on affected framing, thermal fogging, and hydroxyl generator treatment. The result is a chemically sealed substrate that permanently blocks residual VOC and PAH outgassing — verified with post-remediation air sampling on request.

Yes. Every Ottawa scope with elevated VOC, PAH, or particulate risk runs under negative-pressure containment with HEPA filtration, staged with activated-carbon filtration for VOC adsorption. Differential pressure is maintained at a minimum of -5 Pa and logged with a micromanometer. Exhaust is ducted externally to prevent cross-contamination of occupied living spaces, and post-remediation air sampling for TVOC, formaldehyde, and phenol is available on request through a third-party lab.

Yes. Emergency board-up, roof tarping, Category 3 sewage extraction, and biohazard decontamination are dispatched 24/7/365 across the National Capital Region with the same sub-90-minute Ottawa-core response window. Category 3 losses trigger full PPE, negative-air HEPA containment, and controlled removal of affected porous materials in accordance with IICRC S500 — never a wet-vac-and-wipe shortcut.

Yes. Every Ottawa project is itemized on a detailed scope (Xactimate-format breakdown on request) — with daily timestamped psychrometric logs, photographic evidence at each phase, contents inventories, and a post-remediation verification (PRV) letter on completion. We prepare a full itemized claim package for Intact, Aviva, Co-operators, Wawanesa, Desjardins, TD Insurance, Economical, RSA, and every other major Canadian carrier.

Yes. Kanata, Nepean, Barrhaven, Orleans, Gloucester, Stittsville, and Manotick are dispatched from the same Ottawa operations desk with 90-minute to 2-hour on-site windows. Carleton Place, Almonte, Smiths Falls, and Perth are covered on the same 24/7 dispatch with 2-3 hour on-site windows depending on time of day and weather.