Water damage we handle in Ottawa
- Burst and frozen pipes, which are common during Ottawa's deep winter cold snaps
- Basement flooding from spring thaw, heavy rain and sump pump failure
- Sewer backup (Category 3 water), with full containment and sanitizing
- Appliance, water heater and plumbing leaks
- Ceiling and roof leaks from ice damming
- Condo unit-to-unit leaks and commercial water losses
Our water mitigation process
- Answer and dispatch. A live person takes your call 24/7, gives you safety steps and sends a crew.
- Stop and assess. We find the source, classify the water (Category 1–3) and map the moisture with meters and thermal imaging.
- Extract. We remove standing water with truck-mount and portable extraction using state-of-the-art equipment.
- Remove unsalvageable material. We take out saturated drywall, insulation and flooring that can't be dried, the most common cause of mould after a leak.
- Dry and dehumidify. We place air movers and commercial dehumidifiers and log readings daily until dry targets are met.
- Clean and treat. We apply antimicrobial treatment and verify that drying is complete.
- Document. You get moisture logs, photos and a written scope for your records.
We stop at mitigation. Once the structure is verified dry, the property is ready for the contractor of your choice.
Why Ottawa water losses escalate fast
Ottawa's freeze–thaw cycle, spring melt and high water table put basements at risk. If you have a flooded basement, wet drywall and carpet can start growing mould within 24–48 hours, so fast extraction and drying matter more than anything else.
What to do in the first hour
- Shut off the water at the main valve if it's safe to do so.
- Cut power to wet areas only if you can reach the panel without standing in water.
- Photograph everything before anything is moved.
- Move valuables to a dry area.
- Don't run household fans or a shop vac on sewage.
- Call (855) 324-7356.
Where we respond in Ottawa
Centretown, the Glebe, Westboro, Hintonburg, Alta Vista, Vanier, Gloucester, Orléans, Nepean, Barrhaven, Riverside South, Kanata, Stittsville, Manotick and Greely. Nearby: Carleton Place, Perth and Smiths Falls.
Related services
Mould after a leak → mould remediation in Ottawa · Ottawa flood damage · Ottawa basement restoration · Fire and smoke damage in Ottawa · Odour control
FAQ
How fast can you get to a water damage emergency in Ottawa?
Dispatch runs 24/7/365. Call (855) 324-7356 and the dispatcher will give you the current arrival estimate for your address.
Do you handle sewer backups?
Yes. Sewer backup is Category 3 water. We contain the area, extract it, remove contaminated porous materials, sanitize and dry.
Are your technicians certified?
Yes. Our crews are IICRC and PMII certified.
Do you do the repairs afterwards?
No. We do mitigation and remediation only: stopping the damage, drying and making the structure safe. Repairs are done by the contractor of your choice.
How long does drying take?
Usually several days, depending on the materials and how long they were wet. We take daily readings and tell you when the targets are met.
Will I get documentation?
Yes: moisture logs, photos and a written scope of the work performed.
Can mould grow after a leak?
Yes, often within 24–48 hours. Fast drying is the best prevention. If it has already started, see our Ottawa mould remediation page.
Water in your Ottawa home or building right now? Call (855) 324-7356. Live dispatch 24/7.
Call (855) 324-7356