Reach our 24/7 emergency dispatch
Call now or use the short form below. A restoration coordinator answers every call — day, night, weekends, and holidays — and dispatches the closest IICRC WRT/FSRT and PMII CMR-certified crew across Ottawa, the NCR, Kingston, and Eastern Ontario.
Direct-client advocacy
We Work For You — Not the Insurer
You stay completely in control of your property's emergency response, and we work for you — not for your insurance company — so insurer delays never slow down mitigation. Because property damage happens unexpectedly, we provide flexible financing options to help bridge the gap while your claim is approved and reimbursed. We handle the complete, itemized documentation and full claim support package so you get properly paid out by your carrier without the upfront financial stress.
- Financing available through our partners — low credit scores are welcome.
- Full itemized scope, moisture logs, photos and claim support package included.
- You control the work; we never let insurer delays slow emergency mitigation.
From your first call to a crew on-site
The moment your call or web form reaches our dispatch desk, a restoration coordinator triages the loss with you on the line. We ask a short set of standard questions — the kind your insurance adjuster will eventually ask anyway — to determine the water category, the affected square footage, electrical and structural hazards, occupant safety, and whether contents need to be moved before crews arrive. Most calls are scoped in under five minutes, and the closest available credentialed crew is on the road within minutes of that conversation ending.
When the crew arrives, they begin with a full on-site assessment: thermal-imaging and pin-style moisture mapping of all affected materials, a Category 1/2/3 water classification under IICRC S500-aligned practices, identification of the loss source, electrical safety checks, and a written itemized scope of work (Xactimate-format breakdown on request) that you and your insurer see before any demolition or drying equipment is staged. Nothing happens to your property without your sign-off and your insurer's awareness.
Once mitigation begins, you receive daily progress updates: timestamped photos, moisture-meter readings logged against your psychrometric baseline, and an ongoing scope adjustment if hidden damage is discovered behind drywall, under flooring, or inside wall cavities. When materials reach pre-loss equilibrium moisture content, drying equipment comes out and reconstruction begins — all coordinated under one project lead so the property is handed back to you complete and finished.
Contact us — Available 24/7/365. Crews are actively dispatched across Ottawa, the National Capital Region, and Eastern Ontario.