Reach our 24/7 emergency dispatch
Submit the inquiry form below and a restoration coordinator will respond promptly. Our team is fully operational — every request is received, triaged, and dispatched to our IICRC-certified crews across Kingston and Eastern Ontario.
When a pipe bursts, a fire damages a kitchen, a basement floods, or a storm tears open a roof, the next 60 minutes shape the entire restoration project. The faster mitigation begins, the more material can be saved, the smaller the eventual insurance claim, and the sooner your property is back to normal. That is why we operate a true 24/7 intake line — overnight, weekends, statutory holidays, and storm events — for Kingston, Napanee, Brockville, Gananoque, Picton, Smiths Falls, Prescott, Perth, Carleton Place, and surrounding communities across Eastern Ontario.
Use the contact form to reach our coordinators directly. Tell us what happened, where the property is located, and what kind of damage you're seeing. A team member will respond promptly — typically within minutes during business hours and as quickly as overnight triage allows outside them — with an honest ETA, an outline of next steps, and clear coordination with your insurance adjuster from the very first conversation.
Contact us — Available 24/7/365. Crews are actively dispatched across Kingston and Eastern Ontario.
From your first call to a crew on-site
The moment your call or web form reaches our Kingston dispatch desk, a restoration coordinator triages the loss with you on the line. We ask a short set of standard questions — the kind your insurance adjuster will eventually ask anyway — to determine the water category, the affected square footage, electrical and structural hazards, occupant safety, and whether contents need to be moved before crews arrive. Most calls are scoped in under five minutes, and the closest available IICRC-certified crew is on the road within minutes of that conversation ending.
When the crew arrives, they begin with a full on-site assessment: thermal-imaging and pin-style moisture mapping of all affected materials, a Category 1/2/3 water classification under IICRC S500, identification of the loss source, electrical safety checks, and a written scope of work in Xactimate format that you and your insurer see before any demolition or drying equipment is staged. Nothing happens to your property without your sign-off and your insurer's awareness — that's the standard we hold ourselves to on every Kingston and Eastern Ontario project.
Once mitigation begins, you receive daily progress updates: timestamped photos, moisture-meter readings logged against your psychrometric baseline, and an ongoing scope adjustment if hidden damage is discovered behind drywall, under flooring, or inside wall cavities. When materials reach pre-loss equilibrium moisture content, drying equipment comes out and reconstruction begins — drywall, paint, trim, flooring, cabinetry — all coordinated under one Kingston project lead so the property is handed back to you complete and finished, not as a half-restored job site.
For active emergencies outside business hours, the same dispatch protocol applies — overnight, weekends, statutory holidays, and severe-weather events. There is no separate after-hours line and no national call centre between you and our local team. Every inquiry submitted through the form below is monitored continuously.